Thrive Gymnastics (“Thrive”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you entrust to us. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to thrivegymnastics.ca and to information we collect in connection with our gymnastics programs, camps, birthday parties, and related services.
By using our website or providing us with personal information, you consent to the practices described in this policy.
1. Who we are
Thrive Gymnastics is a gymnastics club operating in Aurora, Ontario, Canada.
- Operator: Thrive Gymnastics Inc.
- Address: 455 Addison Hall Circle, Units 6-8, Aurora, Ontario, L4G 3X8
- Privacy contact: info@thrivegymnastics.ca
- Phone: (905) 727-6288
For Canadian privacy-law purposes, we are the organization responsible for the personal information we collect.
2. What information we collect
We collect personal information that you provide to us, as well as certain information that is collected automatically when you use our website.
2.1 Information you provide
- Registration & enrollment information: participant name, age and date of birth, gender (where relevant for class placement), parent or guardian name, mailing address, email, phone numbers, emergency contacts, and any medical, health, or accessibility information you share so we can deliver our programs safely.
- Birthday-party and camp bookings: child’s name, age, dietary or allergy notes, contact details for the booking parent/guardian.
- Payment information: processed by our payment provider; we do not store full credit-card numbers on our systems.
- Photos and video: taken at our facility, classes, events, or competitions, only with the consent you provide on the registration or photo-release form.
- Communications: the content of emails, text messages, contact-form submissions, or social-media messages you send us.
2.2 Information collected automatically
When you visit our website, we may automatically collect:
- IP address, browser type, device type, operating system
- Pages you view, links you click, time spent on pages
- Referring URL (the site that linked you to us)
- Approximate location derived from IP address
We collect this information using cookies and similar technologies — see Section 7 below.
3. How we use your information
We use personal information for the following purposes:
- To provide our services: register participants, deliver classes and camps, run birthday parties, schedule make-ups, process payments, and communicate program details.
- To keep participants safe: apply medical/health information you’ve provided, contact emergency contacts when needed, comply with insurance and Gymnastics Ontario requirements.
- To communicate with you: respond to inquiries, send confirmations, schedule changes, invoices, and program updates.
- For marketing (with your consent): send newsletters, promotional offers, and event invitations. You can withdraw consent at any time — see Section 9.
- To improve our website and services: understand how visitors use our site, fix problems, develop new programs.
- To meet legal and regulatory obligations: accounting, tax, insurance, and any other obligations under Canadian law.
We will not use your personal information for any purpose that is not identified in this policy without first obtaining your consent, unless required or permitted by law.
4. How we share your information
We do not sell personal information. We share it only in the following limited circumstances:
- Service providers: third parties who help us operate our business — for example, our class-registration platform, payment processor, email/marketing platform, website host, and accounting/bookkeeping providers. These providers are bound by contract to handle information only on our instructions and to protect it appropriately.
- Gymnastics governing bodies: where required, with Gymnastics Ontario or other sanctioning bodies for competitive registration, insurance, or sanctioning purposes.
- Legal and safety reasons: when required to comply with law, respond to lawful requests by public authorities, enforce our terms, or protect the safety of our staff or participants.
- Business transitions: if Thrive is involved in a sale, merger, or other business transition, personal information may be transferred as part of that transaction — subject to the same protections in this policy.
Some of our service providers (e.g., website hosting, email/analytics) may store or process information outside Canada, including in the United States. Where this occurs, your information may be subject to the laws of those jurisdictions, including lawful access by foreign authorities.
5. Children’s privacy
Many of our participants are children, and most personal information about a child is provided by a parent or legal guardian. We collect and use children’s information solely to deliver our programs and to keep children safe.
- We do not knowingly collect personal information directly from children under 13 without parental consent.
- Parents or guardians may review, update, or request deletion of their child’s personal information at any time by contacting our privacy contact above.
- Photos or video of a child are used in marketing only where a parent/guardian has signed a photo-release form. You can revoke this consent at any time, going forward, by contacting us.
6. How long we keep your information
We retain personal information only as long as is necessary to fulfill the purposes for which it was collected and to meet legal, accounting, or insurance obligations. Typical retention periods:
- Active participant records: for the duration of enrollment and a reasonable period after for re-enrollment and reference.
- Financial records: for the period required by Canadian tax and accounting rules (generally 7 years).
- Waivers, photo releases, and incident records: for a longer period as required by insurance and limitations periods.
- Marketing contacts: until you unsubscribe or otherwise withdraw consent.
- Website analytics: in line with our analytics provider’s standard retention settings.
When personal information is no longer needed, it is securely destroyed, deleted, or anonymized.
7. Cookies and tracking
Our website uses cookies and similar technologies, including:
- Essential cookies: required for the site to function (e.g., session cookies, security).
- Analytics cookies: to understand how visitors use the site (e.g., Google Analytics).
- Marketing cookies: if and when we run digital advertising campaigns.
You can control cookies through your browser settings — most browsers let you block or delete cookies. Note that some parts of the site may not work properly if essential cookies are disabled.
8. How we protect your information
We use reasonable administrative, physical, and technical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure. These include access controls, secure passwords, encrypted payment processing, and limiting access to staff who need it to do their jobs.
No method of transmission over the Internet is 100% secure. While we take security seriously, we cannot guarantee absolute security.
9. Your rights and choices
Subject to certain exceptions, Canadian privacy law gives you the right to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Withdraw consent to our collection, use, or disclosure of your personal information (subject to legal or contractual restrictions and reasonable notice). Withdrawing consent may affect our ability to provide you with services.
- Unsubscribe from marketing communications at any time using the link in any email, or by contacting us.
- File a complaint with us. If you are not satisfied with our response, you may also file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca).
To exercise any of these rights, contact our privacy contact listed in Section 1. We may need to verify your identity before responding.
10. Third-party links
Our website may contain links to other websites that we don’t control. This policy does not apply to those sites. We encourage you to read the privacy policies of any third-party site you visit.
11. Changes to this policy
We may update this policy from time to time. The most current version will always be posted at thrivegymnastics.ca/privacy. Where changes are significant, we will take reasonable steps to notify you (for example, by email or a notice on our site). Your continued use of our website or services after a change indicates your acceptance of the updated policy.
12. Contact us
If you have questions, concerns, or requests about this policy or our handling of personal information:
Thrive Gymnastics — Privacy Contact
Email: info@thrivegymnastics.ca]
Phone: (905) 727-6288
Mail: 455 Addison Hall Circle, Units 6-8, Aurora, Ontario, L4G 3X8